Responsible Gaming

Gamble for entertainment

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, similar to the cost of another leisure activity. Only gamble with money that you can afford to lose after essential costs such as rent, bills, food, transport and other commitments have been covered.

Gambling outcomes are determined by chance, and previous results do not predict future results. A win does not mean that another win is more likely, while a loss does not create an obligation or opportunity to keep playing. There is no reliable strategy that can guarantee a profit. Never chase losses, borrow money to gamble or use gambling as a way to manage financial pressure.

Practical ways to stay in control

• Set a spending limit before you start and stop when that limit is reached.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household or personal expenses.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not increase your stakes to recover money that you have lost.
• Keep your account details secure and do not allow another person to use your account.
• Review your gambling activity regularly so you understand how much time and money you are spending.

A limit is most effective when it is decided before gambling begins. It can be helpful to write down your budget and time limit, or discuss them with someone you trust. If you find it difficult to follow the limit you have chosen, stop gambling and consider using a longer break or a self-exclusion option.

Tools and account controls

Account controls can help you manage your gambling. Depending on the services available on your account and the rules that apply, these controls may include deposit limits, wagering or loss limits, session reminders, reality checks, cooling-off periods and temporary account restrictions. A cooling-off period can provide time away from gambling without requiring a permanent decision.

Choosing suitable limits

Choose limits based on your personal budget rather than on your expectations of winning. Consider setting daily, weekly or monthly limits for deposits, spending and time. A limit should be low enough that reaching it will not affect your normal living expenses. If a limit feels difficult to set, or if you are changing it frequently to continue playing, this may be a sign that gambling is becoming difficult to control.

Some limit changes may not take effect immediately, and existing applicable rules may apply. Check the information shown in your account and read any instructions before confirming a setting. You should not rely only on account tools; personal awareness, breaks and support from others are also important parts of responsible gambling.

Taking a break or stopping

If you want to stop for a period, use the available account restriction or self-exclusion process rather than relying on willpower alone. Self-exclusion is a formal request to prevent or restrict access to gambling for a chosen period or in accordance with the applicable process. Read the conditions carefully before confirming, including how the restriction works and whether it can be changed or ended early.

Do not open additional accounts or use another person’s account to get around a restriction. If you have asked to be excluded or have closed an account because of gambling concerns, continuing through another account can make the situation worse. Contact the available support channel through the website if you need help understanding the relevant controls.

Recognising when gambling may be a problem

Problem gambling can develop gradually. It is not defined only by the amount of money lost. Gambling may be causing harm if it takes more time, attention or money than you intended, or if it affects your wellbeing and relationships. You do not need to wait for a major financial loss before asking for help.

Possible warning signs

• Spending more money or time gambling than you planned.
• Trying to win back losses by gambling more often or increasing your stakes.
• Feeling restless, anxious, irritable or low when you are not gambling.
• Hiding gambling activity, losses or account transactions from family or friends.
• Borrowing money, selling belongings or using credit to continue gambling.
• Missing work, study, family commitments or social activities because of gambling.
• Gambling to escape stress, sadness, loneliness or other difficult feelings.
• Arguing with people close to you about gambling or money.
• Neglecting bills, savings, health or other responsibilities.
• Making repeated promises to stop or cut back but finding it difficult to do so.

One or more of these signs can be a reason to pause and review your gambling. Talk openly with someone you trust, stop depositing or playing, and consider professional support. A qualified counsellor or financial counsellor can help you understand what is happening and plan practical next steps. Asking for help is a responsible decision and does not require you to manage the situation alone.

If you have experienced a loss

A loss can be frustrating, but trying to recover it immediately can lead to further losses. Close the gambling session, step away from the account and avoid making decisions while feeling disappointed or pressured. Review your budget when you are calm. Never use money set aside for essentials, and do not take out a loan or use a credit facility to chase a result.

Support, safety and our responsibilities

Support is available for people affected by gambling, including players, family members, friends and others who may be experiencing financial or emotional impacts. In Australia, you can seek information and counselling through recognised gambling-help and health services, your doctor, a qualified psychologist, a financial counsellor or a community organisation. Official Australian government and health websites can help you identify an appropriate service in your state or territory.

You may also choose to speak with a trusted family member, friend or colleague. Tell them what you need, such as help with setting a budget, taking a break or avoiding access to gambling. If gambling has created urgent financial pressure, consider speaking with a free financial counselling service before taking on new debt or making major financial decisions.

Keeping young people and others safe

Only people who meet the applicable minimum legal age may use gambling services. Do not share your account, payment method, login details or device with anyone who is not permitted to gamble. Parents and carers should use suitable device, payment and account-security settings to reduce the risk of unauthorised access by children or other vulnerable people.

Blue Leo Casino's approach

Blue Leo Casino provides responsible gambling information and encourages players to use available account controls. We may apply verification, account monitoring, restrictions or other measures where required by applicable law, our policies or concerns about account activity. We may ask for information to protect an account, confirm identity, support safer gambling or meet legal obligations.

This page is general information and does not replace professional financial, legal, medical or counselling advice. Gambling services, account controls and self-exclusion arrangements are subject to the applicable terms, conditions and laws. If you believe gambling is affecting your safety or the safety of someone else, stop gambling and seek immediate assistance from an appropriate emergency, health or support service.

A simple check before you play

1. Can I afford to lose the amount I plan to spend?
2. Have I paid my essential expenses and set aside money for existing commitments?
3. Am I playing for entertainment rather than trying to solve a financial or personal problem?
4. Have I decided when I will stop, and am I prepared to follow that decision?
5. Would I be comfortable telling someone I trust how much I am spending?
6. If I feel uncomfortable or unable to stop, will I take a break and seek support?

If the answer to any of these questions is no, do not start or continue the session. Set a restriction, take time away from gambling and speak with someone who can provide support. Responsible gambling means staying informed, maintaining control and knowing when to stop.