Blue Leo Casino Privacy Policy

1. Information we may collect

To provide an online casino service, Blue Leo Casino may handle information supplied by a player, information created through use of the account and technical information collected when the website is accessed. The information collected depends on the services used, the checks required and the choices made by the player.

Account and contact information

This may include details used to create and manage an account, such as a player name, date of birth, contact details, login information, account preferences and records of communications with customer support. We may also keep information about responsible gaming settings, account activity and requests made by the player.

Identity and verification information

Where identity, age, location or account ownership needs to be checked, we may request verification documents and related information. This can include information shown on identity documents, proof of address, images or other details needed to complete verification. Such information may be reviewed to help prevent identity misuse, fraud, money laundering and unauthorised access.

Payment and transaction information

We may keep records of deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment information may be handled by payment service providers. Depending on the payment method, we may receive limited payment details or confirmation information rather than the complete payment credentials.

Device, usage and cookie information

When a player uses the website, technical information may be recorded, including an IP address, browser type, operating system, device identifiers, general location information, pages visited, session information and details about how the website is used. Cookies and similar technologies may help remember preferences, maintain sessions, improve performance and understand website activity.

2. How information is used

Personal information is used to operate, maintain and improve the Blue Leo Casino website and services. We try to use information that is relevant to the purpose for which it was collected and to avoid requesting information that is not reasonably needed for that purpose.

• Create, maintain and administer player accounts.
• Process deposits, withdrawals and other account transactions.
• Provide casino services, account features and customer support.
• Confirm identity, age, account ownership and eligibility where checks are required.
• Detect, investigate and prevent fraud, payment abuse, cheating, security incidents and other unauthorised activity.
• Meet legal, regulatory, accounting, tax, record-keeping and responsible gambling obligations that apply to the service.
• Monitor the security, reliability and performance of the website.
• Investigate complaints, disputes, technical problems and suspected breaches of the website terms.
• Send service messages, account notices, security alerts and other communications needed to operate the account.
• Send promotional or marketing communications where permitted and where the player has provided the relevant consent or has another lawful basis to receive them.
• Use aggregated or de-identified information for reporting, analytics, planning and service improvement.

Information may be combined where this is reasonably necessary to keep an account secure, verify information, identify unusual activity or provide a consistent support service. Automated tools may assist with security, fraud prevention, verification or website analytics. Where a decision has a significant effect on a player, the player may contact support to ask about the relevant process, subject to security, privacy and legal restrictions.

Sharing information with other parties

Information may be shared with service providers that help operate the website, including providers of hosting, payment processing, identity verification, fraud prevention, customer support, communications, technology, security and analytics. These providers should use information only to provide their services or as otherwise permitted.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; to investigate suspected fraud or unlawful activity; to respond to a valid legal request; or to meet an obligation that applies to the service. If information is handled in another country, appropriate steps may be taken to protect it in accordance with applicable privacy requirements.

3. Cookies and similar technologies

Blue Leo Casino may use cookies and similar technologies to make the website function, keep players signed in during a session, remember selected preferences, improve navigation, protect accounts and understand general website usage. Some cookies may be necessary for core website functions, while others may support analytics, performance or marketing activities.

A cookie is a small file or data item stored on a device by a website. Cookies may be temporary and expire when a browsing session ends, or they may remain on a device for longer so that preferences can be remembered. Similar technologies may collect limited information about a device or how a page is used.

Players can manage, block or delete cookies through their browser settings. The available controls differ between browsers and devices. Disabling some cookies may affect website functions, account access, security features or the way certain pages operate. Browser settings may also allow players to clear existing cookies or receive a notice before new cookies are stored.

4. Security, storage and retention

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure transmission methods and staff or supplier procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support if they suspect unauthorised account activity.

Personal information may be stored electronically by Blue Leo Casino or by service providers supporting the website. Access is limited to people and organisations that need the information for a legitimate service, security, support, operational or legal purpose. Verification documents and payment records may require additional handling controls because they can contain sensitive or confidential information.

Information is kept only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some records must be kept for a period required by law even after an account is closed. This may include account, identity, payment, transaction, security, communications or dispute records. Once information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical and legal requirements.

Closing an account does not necessarily result in the immediate deletion of every record. Information may need to be retained to meet legal obligations, resolve disputes, prevent repeat fraud, protect the website and its users, or maintain accurate financial and transaction records. Where retained information is no longer needed for its original purpose, access and use should be limited to the purpose for which it is retained.

5. Your privacy rights and how to contact us

Players may have rights in relation to the personal information held about them. These rights can depend on the circumstances, the type of information involved and any legal exceptions. A request may need to be verified before information is provided or changed, so that personal information is not disclosed to the wrong person.

Requests players can make

• Access their personal information and ask for an explanation of how it is used.
• Correct information that is inaccurate, incomplete or out of date.
• Request deletion of their personal information where there is no continuing lawful or operational reason to keep it.
• Withdraw consent to marketing communications at any time, where marketing is based on consent.
• Ask for information about the types of third parties or service providers that may receive information.
• Raise a concern about the way personal information has been collected, used, stored or disclosed.

To exercise a data right or make a privacy request, contact support@blueleocasino.click. Please describe the request clearly and include enough information for us to understand which account or records it concerns. We may ask for reasonable verification details before responding. If a request cannot be completed in full, we will explain the reason where we are permitted to do so.

Players can withdraw marketing consent by using an unsubscribe option in a promotional message or by contacting support@blueleocasino.click. Choosing not to receive marketing does not stop essential account, security, transaction or service communications. A request to delete information may also be limited where records must be kept for a period required by law or are needed to protect the website, prevent fraud, handle a dispute or complete another lawful purpose.

Policy updates

This Privacy Policy may be updated when the website, services, data practices or applicable requirements change. The latest version published on the website will apply from the date shown or from the date it is made available. Players should review this page from time to time. Continued use of the website after an update may indicate acceptance of the revised information, where acceptance is required.